An Inbound & Outbound Call Center That Makes You Money
Higher levels of business success depend on an efficient, effective call center with well-trained staff who represent your brand in its best light. Our U.S.-based customer service reps are skilled in the art of the upsell, and outbound calls can save the sale.
Customized scripts
in your brand voice
Outbound calls bring
back cart abandoners
Professional customer
care that can make you money
The Cure for Call Center Headaches
High turnover, low first call resolution rates, high customer churn, high cart abandonment rates, and scaling issues are all things that can hinder business success. Your call center is the first contact point for your customers, so agents have to get it right. 10X systems has a solution that can turn customer service into a money maker.
We provide a scalable customer service solution that not only generates business via incoming calls, but proactively pursues cart abandoners to nail the sale. Integration with your online shop as well as our warehouse means agents have all the information they need to provide a stellar customer experience. We can also handle all of your fulfillment service needs, custom labeling and packaging, as well as personalized consulting, integrated scaling solutions, and proactive problem-solving to prevent problems before they happen.
Inbound Services
Just let us know what you need. We can provide any and all support services: order support, general customer support, technical support, and others, and we customize our training based on your business and its products and services.
Outbound Services
Sales-oriented agents reach out to customers if anything doesn’t go as planned, including declines on checkout and cart abandonments. Upselling is one of our specialties–we can create campaigns to sell additional products and services. Your wish is our command.
Robust Reporting
We’ll provide customized reports that show minutes used, agent utilization, rates, and more.
Unlimited Scalability
We’ll hire, train, and scale up as needed. We grow with your business and help your business grow.
Always Available
Your customer service hours are ours. Whether it’s 24/7, 365 days a year or designated hours, we’re here whenever you need us.
“10X Systems has really allowed me to scale my e-commerce business easily. Adding new products to inventory is painless, from arriving at the warehouse to getting them into active inventory quickly. They are also able to help with custom requests easier than other fulfillment centers I've used. Highly recommend!”
Christopher Grant
Cordia
